FAQ

Here you will find our most frequently asked questions and answers.

I didn't receive my order confirmation, what do I do?

Something must have gone wrong! Contact our customer support team and we will re-send it to you.

Does L'ACTIF ship worldwide?

We sure do. Enter your delivery and billing address upon checking out, and the order will be with you shortly.

How can I get in touch with the team about professional collaborations?

Simple, head over to contact us and pop us a message. We typically respond within 24 hours.

Does L'ACTIF have any special offers or sales?

Unfortunately not as of yet, but keep an eye on us, or sign up to our newsletter and we will keep you updated. Because you're worth it.

Are your products safe?

Absolutely. All of our products go through standardized tests to ensure chemical and biological safety. We also utilize material specifications for both quality of product and user-safety.

How are your clothes "high-tech"?

To best answer your question, head over to L'ACTIF LAB where you can read more about our fabric development.

I need to return an item, what do I do?

To return an item, please contact our customer service team at support@lactif.com. We will in turn send you a return label that you can use to return the item.

My order is damaged / defect, what do I do?

If you've noticed any damage or defects on your order, please send us an e-mail with a picture, and we will help you out.